Support IT

KK IT Solutions offer includes a number of connection services. These are works based on existing software that are required to monitor, repair, update or develop.

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Check what we can offer:
1

Managing application problems

We solve any problems that disrupt app performance and cause incidents. Our task is to provide the continually working systems and eliminate any errors that interfere with the software.

Coordinating actions in order to solve the problem

Implementing solutions and corrections

2

Ensuring application availability

We take care to provide uninterrupted availability of the system to end users. We solve problems that impair usage of the application as quickly as possible. Full availability service is provided continually.

3

Application performance management

We offer services that guarantee optimal application performance,mand we make sure that software works efficiently and performs its function. The service of managing application performance is continually provided.

Periodic system configuration reviews

Responding to notifications related to the loss of application performance

Installation of required patches and updates related to system updates (Android, iOS)

4

Application configuration overview

We provide periodic reviews of application configuration in terms of performance. We monitor system behaviour and susceptibility to potential or actual performance drops. We make the necessary changes.

Application optimization for performance

Server work optimization

Implementing patches on the system

5

Solving performance problems

We offer services related to monitoring and testing applications for performance. We provide implementation of solutions to problems reported by system users.

Solving existing problems

Implementation of optimization aspects

Preparation of projection of demand for system resources based on the current and anticipated increase in application requirements

6

Monitoring of customer IT systems

We provide monitoring and reporting services for all meters that have a direct or indirect impact on the way the application works. The service is provided in a continuous mode and includes:

Monitoring and reporting
Reporting activities to the customer with all information (duration of all reported activities, etc.)

Application monitoring for availability
Reporting activities to the customer along with all information

7

Change management, system redesign

KK IT Solutions offers services to redesign clients' systems. We introduce changes, corrections or completely rebuild the application to meet the assumptions and requirements as regards their functioning. The system is rebuilt in the following stages:

Preparation of the plan of change
Attachment of the approval application

Coordination and implementation of agreed changes

Actions after implementing changes
System overview
Providing early technical support

Project completion
Preparation of change history documentation. Customer acceptance